Refund policy

Returns and Exchanges Policy – Myocord

At Myocord, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require a replacement. This Returns and Exchanges Policy details the procedures in place to facilitate returns and exchanges. For any questions or return requests, please contact us by email at: support@myocord.shop

1. Returns and Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return or exchange. After this period, we will unfortunately be unable to process your request.

Returned or exchanged items must be in their original, unused condition.

2. Return and Exchange Procedure

To make a return or exchange, please follow these steps:

Contact us by email at support@myocord.shop, indicating your order number, the item(s) you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide you with the necessary instructions for a return or exchange, including the return address.

Carefully pack the item you wish to return, making sure to include the invoice or any other document that includes your order number.

Ship the item to the address provided. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Upon receipt of the returned item, our team will inspect it. If it meets the return criteria, we will process the refund or exchange.

3. Refunds

Refunds will be processed within 2 business days of receiving the returned item. The refund will be issued via the same payment method used for the original purchase.

Initial shipping costs are non-refundable, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error with your order, please contact us immediately at support@myocord.shop. We will cover the return shipping costs and promptly process a refund or exchange.

5. Contact Us

For any questions or concerns regarding our return and exchange policy, or if you need assistance returning an item, please feel free to contact us at support@myocord.shop.

Our customer service team is here to help.

At Myocord, we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for your trust and we are committed to resolving any problems quickly and efficiently, by offering you quality products.